Privacy Policy
How we collect, use, and protect your personal information
Last updated: 27 August 2025
1. Who We Are
FreeFlo Heating & Plumbing Services ("we", "us", "our") is a heating and plumbing company based in Kent, UK. We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Details:
Company: FreeFlo Heating & Plumbing Services
Phone: 01843 446616
Email: contact@freeflo.co.uk
Address: Kent, United Kingdom
2. Information We Collect
We collect information when you:
- Request a quote through our website or phone
- Book a service or installation
- Contact us for support or enquiries
- Subscribe to our newsletter or updates
- Visit our website (through cookies)
Types of Data:
Personal Information
- • Full name
- • Email address
- • Phone number
- • Home address/postcode
- • Property details
Technical Information
- • IP address
- • Browser type
- • Device information
- • Website usage data
- • Cookies and tracking data
3. How We Use Your Information
Service Provision
Providing quotes, scheduling appointments, completing installations and repairs
Communication
Contacting you about your booking, sending appointment reminders, aftercare support
Legal Compliance
Meeting regulatory requirements, warranty records, Gas Safe compliance
Business Operations
Improving our services, website analytics, customer satisfaction surveys
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- CONTRACTPerformance of contract - providing the heating/plumbing services you've requested
- LEGITIMATELegitimate interests - improving our services, customer support, business communications
- LEGALLegal obligation - Gas Safe compliance, warranty records, building regulations
- CONSENTConsent - marketing communications, newsletter subscriptions
5. Data Sharing
We may share your information with:
- Supplier Partners: For warranty registration and parts sourcing
- Subcontractors: Qualified engineers who may assist with installations
- Regulatory Bodies: Gas Safe Register, local authorities as required
- Payment Processors: Secure payment processing for transactions
- Legal Requirements: When required by law or court order
We never sell your personal data to third parties for marketing purposes.
6. Data Retention
Customer Records
Kept for 7 years for warranty and legal purposes
Installation Certificates
Kept permanently for building regulation compliance
Marketing Data
Until you unsubscribe or withdraw consent
Website Analytics
Anonymized data kept for 26 months
7. Your Rights
Under UK GDPR, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data (subject to legal requirements)
Right to Object
Object to processing for marketing purposes
How to Exercise Your Rights:
Contact us at contact@freeflo.co.ukor call 01843 446616. We'll respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- ✓SSL encryption for website
- ✓Secure payment processing
- ✓Staff training on data protection
- ✓Regular security updates
- ✓Access controls and passwords
- ✓Encrypted data storage
9. Cookies
Our website uses cookies to improve your experience. See our Cookie Policy for full details.
10. Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our website. The "last updated" date at the top shows when this policy was last revised.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data: